The questions merchants ask about suppliers, reorder math, purchase orders, receiving, labels, and stocktakes. Published from the support notes for https://sutler.app/help.
Reorder suggestions use 12–24 months of sales so they can see last year's seasonality and tell a slow item from one that was out of stock. Sutler reads only order dates, location, channel and line items (what sold, how many, at what price). It never reads customer names, emails, phone numbers or addresses.
On install Sutler creates one supplier per Shopify vendor and attaches that vendor's products, using Shopify's cost per item as the starting cost. Rename, merge, add emails, lead times and minimums under Suppliers. You can also import a CSV.
Click Explain on any workbench line. You'll see the daily rate (30/60/90-day blend, stockout days excluded), seasonality factor, lead time and its variability, service level, safety stock, reorder point, order-up-to level, your current position (on hand − committed + incoming) and the pack rounding. Nothing is hidden and nothing is "AI".
Yes. In the Explain panel, override the daily rate, lead time, review period, service level, MOQ, case pack or switch the item to min/max. Overrides persist until you clear them, and the panel shows which are active.
Your current position divided by the daily rate: how long stock lasts if you don't order. Red means it's less than the supplier's lead time.
Open Sutler purchase orders plus anything Shopify reports as incoming (native purchase orders and transfers). Sutler takes care not to count the same units twice.
Open the PO and click Send to <email>. The supplier gets the PDF with a reply-to of your store email. Replies and confirmations can also go to your Sutler po+…@sutler.app address so they attach to the PO. Use Resend or Send reminder anytime.
Yes: Mark as sent (no email). Receiving and cost tracking work the same.
Sutler increases the available quantity at the chosen location by what you received, with the reason "received" and a reference to the receipt, so it shows in Shopify's inventory history. Actual costs go into cost history and the weighted-average cost (freight allocated), and labels are queued.
Enter what actually arrived. Short-ships leave the PO partially received so you can receive the rest later or close it. Over-receipts are accepted and flagged. Add a variance note so the supplier scorecard reflects it.
Dymo 30334 and 30336, Zebra 2×1 and 1.25×1 rolls, Avery 5160, 5163 and 8160 sheets, and a generic 2×1. Labels are PDFs; print at 100% scale. On Shopify POS, the Sutler tile prints through the POS Print API.
When you print a label for one, Sutler generates an in-store EAN-13 (starting with 2), writes it to the Shopify variant, and prints it. Scanners will read it everywhere.
No. Counting works from any phone or laptop browser. Several people can count at once. A manager reviews discrepancies and approves; only then does Shopify change, with the reason "correction".
When approving, choose to leave uncounted lines unchanged (default) or treat them as zero.
Units found missing × unit cost (weighted-average cost where available). The Stocktakes page shows the last 12 months; each stocktake exports to CSV.
Yes. Settings → Import from Stocky accepts completed purchase order reports (become closed POs with cost history and learned lead times) and stocktake exports (become approved counts). Suppliers can't be exported from Stocky; add them under Suppliers or import a CSV.
An active product variant whose inventory is tracked. Archived or draft products and untracked variants don't count. If you go over your plan, nothing is deleted; a banner suggests the right plan.
Purchase orders, receipts and stocktakes are per location. The workbench can filter to one location; otherwise it plans across all. Every plan includes every location.
Uninstall the app from your Shopify admin; billing stops immediately through Shopify. Your data is erased 48 hours later when Shopify sends the redaction webhook. Export anything you want to keep first (CSV everywhere).
Email support@sutler.app with your store domain and the page you were on. We answer on business days within one working day.